TERMS AND PRIVACY
Terms and Conditions
Website terms and conditions of sale
Welcome to Perthshire Cleaning Ltd. If you continue to browse and use this website, you are
agreeing to comply with and be bound by the following terms and conditions of use, which together
with our privacy policy govern perthshirecleaning.com relationship with you in relation to this
website. If you disagree with any part of these terms and conditions, please do not use our website.
Name and address
For further details, we would like to inform you that the Perthshire Cleaning Ltd is a corporation
whose head office is at 25 Cairnie Crescent St Madoes, Glencarse Ph2 7ND Perth. The registration
name is Perthshire Cleaning Ltd. At the same time, the name of Perthshire Cleaning Ltd appears on
the documents confirming the purchase and on the payment receipts, including bank statement.
Right to cancel – service
The Consumer Contracts Regulations 2013 say that in most cases, you can cancel within 14 days. If
you agree the service will start within this time you may be charged for what you’ve used.
This is a summary of some of your key rights. For detailed information from Citizens Advice please
visit www.citizensadvice.org.uk.
The information above summarises some of your key rights. It is not intended to replace the contract
below which you should read carefully.
This contract sets out:
ï‚· your legal rights and responsibilities
ï‚· our legal rights and responsibilities; and
ï‚· certain key information required by law.
We, us or our means Perthshire Cleaning Ltd
Our site or our website refers to the site on which these terms and conditions are displayed, including,
but not limited to the following websites: Perthshire Cleaning Ltd
You or your means the person accessing or using our site to make purchases from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by e-
mail: PerthsirheCleaning@gmail.com
The details of this contract will not be filed with any relevant authority by us.
Terms and Conditions of Sale
These terms and conditions apply to any sale of goods or services on our site. If you buy goods or
services on our site you agree to be legally bound by this contract and the terms and conditions
contained herein.
This contract is only available in English. No other languages are available for this contract.
When buying any goods or services on our site you also agree to be bound by: (a). our terms and
conditions of use and any documents referred to therein. All these documents form part of this
contract as though set out in full here.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
say that we must give you certain key information before a legally binding contract between you and
us is made. If you want to see this key information, please: (a). read the Confirmation email that will
be sent to you when you have ordered goods or services (see clause below); or (b). contact us using
the contact details at the top of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is
made, we can only do this if you agree to it.
Here we set out how a legally binding contract between you and us is made.
You place an order on our site by doing the following: The user adds products to a basket and then
clicks the basket to proceed to checkout. Finally the user completes the process and clicks ‘pay now’
to confirm the order.
Please read and check your order carefully before submitting it. However, if you need to correct any
errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process (e.g. when you confirm
payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that
your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following
reasons:
1. the goods or services are unavailable;
2. we cannot authorise your payment;
3. you are not allowed to buy the goods or services from us;
4. we are not allowed to sell the goods or services to you;
5. the number of goods or services you have ordered is too large; or
6. there has been a mistake on the pricing or description of the goods or services.
We will only accept your order when we send you an Email to confirm this. At this point: (a). a legally
binding contract will be in place between you and us; and (b). your order will be fulfilled
If you are under the age of 18 you may buy any goods or services from our site. However, in some
cases you may not be able to buy certain goods or services because you are too young. If so this will
be set out on the relevant webpage for the goods or services concerned.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day:
1. on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of any goods, in the case of a sales contract;
2. on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the last good purchased, in the case of a contract
relating to multiple goods ordered by the consumer in one order and delivered
separately;
3. on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the last lot or piece of any purchased goods, in the
case of a contract relating to delivery of a good consisting of multiple lots or
pieces;
4. on which you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the first good purchased, in the case of a contract
for regular delivery of goods during a defined period of time.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a
clear statement (e.g. a letter sent by post, or email) to PerthshireCleaningLtd@gmail.com
To meet the cancellation deadline, it is sufficient for you to send your communication concerning
your exercise of the right to cancel before the cancellation period has expired.
We accept the following means of payment: Visa, Mastercard, Direct Bank Transfer
We will do all that we reasonably can to ensure that all of the information you give us when paying
for goods or services is secure by using an encrypted and secure payment mechanism. However, in
the absence of negligence on our part we will not be legally responsible to you for any loss that you
may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will only be charged when you confirm your order.
All payments by credit card or debit card need to be authorised by the relevant card issuer. From
time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or
equivalent services.
If you do not return any goods (such as where you have not paid for them) we may collect the goods
from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling
off’ period detailed under the Clauses entitled ‘Right to Cancel this Contract ‘ and ‘Effects of
Cancellation ‘ above.
The price of the goods or services:
is in pounds sterling (£)(GBP);
includes VAT at the applicable rate; and does not include the cost of delivering the goods (delivery
options and costs will be provided before you place your order).
The registration name of Perthshire Cleaning Ltd will appear on your payment confirmation.
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for
example, the goods:
1. are of satisfactory quality;
2. are fit for purpose;
3. match the description, sample or model; and
4. are installed properly (if we install any goods).
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on our site.
While we try to make sure that:
5. all weights, sizes and measurements set out on our site are as accurate as possible,
there may be a small tolerance of up to 1% in such weights, sizes and
measurements; and
6. the colours of our goods are displayed accurately on our site, the actual colours that
you see on your computer may vary depending on the monitor that you use.
Any goods sold:
7. at discount prices;
8. as remnants; or
9. as substandard; will be identified and sold as such. Please check that they are of a
satisfactory quality for their intended use.
If we can’t supply certain goods we may need to substitute them with alternative goods of equal or
better standard and value. In this case:
We will let you know if we intend to do this but this may not always be possible; and
you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement
and let you know how long such an offer remains open for.
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out
at the top of this contract. They are a summary of your key rights. For more detailed information on
your rights and what you should expect from us, please:
1. visit our webpage;
2. contact us using the contact details at the top of this page; or
3. visit the Citizens Advice website www.citizensadvice.uk.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as
‘statutory rights’). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
4. us to repair the goods ;
5. us to replace the goods ;
6. repeat performance of services purchased;
7. a price reduction; or
8. to reject the goods and get a refund.
If this contract is ended it will not affect our right to receive any money which you owe to us
under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or
personal injury), we are not legally responsible for:
1. (a). losses that:
1. were not foreseeable to you and us when the contract was formed; or
2. that were not caused by any breach on our part; (b). business losses;
and (c). losses to non-consumers.
You shall indemnify us, and keep us indemnified, from and against any losses, damages,
liability, costs (including legal fees) and expenses incurred by us as a result of or in
connection with your breach of any of your obligations under this contract.
You shall have in place contracts of insurance with reputable insurers incorporated in the
United Kingdom to cover your obligations under this contract. On request, you shall supply
so far as is reasonable evidence of the maintenance of the insurance and all of its terms
from time to time applicable.
The extent of the parties’ liability under or in connection with this Contract (regardless of
whether such liability arises in tort, contract or in any other way and whether or not caused
by negligence or misrepresentation) shall be as set out in this clause.
Subject to the sub-clauses below (entitled ‘Exceptions’), our total liability shall not exceed the
sum of £0.
Subject to sub-clauses below (entitled ‘Exceptions’), we shall not be liable for consequential,
indirect or special losses.
Subject to sub-clauses below (entitled ‘Exceptions’), we shall not be liable for any of the
following (whether direct or indirect):
1. loss of profit;
2. loss or corruption of data;
3. loss of use;
4. loss of production;
5. loss of contract;
6. loss of opportunity;
7. loss of savings, discount or rebate (whether actual or anticipated); or
8. harm to reputation or loss of goodwill.
The limitations of liability set out above shall not apply in respect of any indemnities given by
either party under this Contract.
Notwithstanding any other provision of this Contract, the liability of the parties shall not be
limited in any way in respect of the following:
1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. any other losses which cannot be excluded or limited by applicable
law;
4. any losses caused by wilful misconduct.
If you and we cannot resolve a dispute using our complaint handling procedure, we will:
1. let you know that we cannot settle the dispute with you; and
2. consider the need for Alternative Dispute Resolution and, if considered
necessary, provide you with information about any alternative dispute
resolution provider we deem appropriate to deal with your complaint.
If you want to take court proceedings, the relevant courts of the United Kingdom will have
exclusive jurisdiction in relation to these Terms.
The laws of England and Wales will apply to these Terms.
Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect information?
As part of the process, we collect personal information you give us such as your name and email address. Your personal information will ONLY be used for the specific reasons stated above.
Why do we collect such personal information?
To comply with current applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on a web platform. They provide us with the online platform that allows us to promote our services to you. Your data may be stored through the platform's data storage, databases and their general applications. They store your data on secure servers behind a firewall.
How do we communicate with our site visitors?
We may contact you to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.
How can our site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions and your contact information
If you would like to access, correct, amend or delete any personal information we have about you,
you are invited to contact us.
Refunds and returns
If you request us to begin the performance of services during the 14-day cancellation period referred
to above in the clause entitled “Right to cancel this contract “, you shall pay us an amount which is in
proportion to what has been performed until the date when you have communicated to us your
cancellation of this contract, in comparison with the full coverage of the contract.
You will lose the right to cancel this contract if the services have been fully performed at your
express request within the cancellation period (in which case we will ask you to confirm that you
understand you will lose your right to cancel).
If you cancel this contract in accordance with these terms and conditions, we will reimburse to you
all payments received from you, including the costs of delivery (except for the supplementary costs
arising if you chose a type of delivery other than the least expensive type of standard delivery
offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the
loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
1. 14 days after the day we received back from you any goods supplied; or
2. (if earlier) 14 days after the day you provide evidence that you have returned the
goods; or
3. if there were no goods supplied, 14 days after the day on which we are informed
about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as
a result of the reimbursement.
If you have received goods:
you shall, without undue delay and in any event not later than 14 days from the day
on which you communicate your cancellation from this contract to us, send back the
goods or hand them over to us
the deadline shall be met if you send back the goods before the period of 14 days
has expired;
you will have to bear the direct cost of returning the goods;
You are only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the goods.
Shipping policy
The estimated date and time window for delivery of the goods is set out in the Confirmation Email.
If something happens which: (a). is outside of our control; and (b). affects the estimated date of
delivery; we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared
to provide a form of ID (passport or photocard driving licence) on delivery of goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will: (a). let
you know; (b). cancel your order; and (c). give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this
page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the
goods passes to you when you take possession of the goods.
We do not make deliveries to any addresses outside of the UK.
We may deliver your goods in instalments. To check if your goods may be delivered in this way, click
on the check the delivery details during the online checkout process.
Where possible we will offer the opportunity to confirm the time and date for performance of
services purchased during the confirmation process and prior to the purchase of the services.
In other cases we may offer you with the opportunity to book the time and date for performance of
services following the purchase of those services.
In all cases we will seek to perform the services purchased within a reasonable time and without
causing you significant inconvenience.
Please note that where performance is requested or confirmed to commence within 14 days of
purchase the above clause entitled “Payment and right to cancel if performance of services
requested to commence before expiry of 14 day cancellation period” will be applicable.”
If you have any questions as regards the time or date for performance of purchased services please
contact us immediately.